Sometimes, your final invoice will show amounts that have been partially or fully refunded. This could be for a couple of reasons:
- Weight Adjustments: When you buy certain products such as prepacked protein and loose produce, you will pay for the heaviest weight quoted for this product at checkout. When we select the product in-store, we will weigh it and refund you for the difference between the weight paid and the actual weight received.
- Replacements: On rare occasions when it comes time to pack your order, we can be out of stock of items you have requested. In this situation, we will always try to replace a product with an obvious substitution and provide an appropriate refund. Any changes of this nature will appear on your final invoice. We will never charge you more for a replacement.
If you believe there's been an error, please email firstname.lastname@example.org as soon as possible.